Merchant Support

Trilogy is committed to providing effective world class support for
our merchants 24 hours a day, 7 days a week, 365 days a year.

If you are a current merchant and need:
 

        - terminal technical support, call 800-609-7884.

        - assistance with a chargeback/retrieval letter, call 800-609-7884 weekdays between 9a-5p.

        - supplies or terminal literature, call 800-609-7884 weekdays between 9a-5p.

        - to change your depository bank, simply fax a letter of instruction, a voided check from the
          new bank account, and you merchant number to 800-609-8010

        - answers to general or statement questions, call 800-609-7884 weekdays between 9a-5p.

 
        - to contact us by e-mail, we will respond as promptly as possible.

Need a quick reference card for your terminal? Click here for terminal reference documents.

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